Alianz Assistance

Claim Centre


Travel Insurance

Customer Services & Call Centre

We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.

To claim, please visit the website This will lead you to our online claims notification service where claim forms can be obtained immediately via e-mail or by downloading directly from the site.

Alternatively, contact us via the following:


020 8603 9958 (9am - 5pm Monday to Friday)


Email Travel Claims


Breakdown Cover

Customer Services & Call Centre

If you need to get in touch about a reimbursement following a breakdown, please feel free to either give us a call or send an email.

Our claims teams will be happy to answer any questions you may have and let you know the status of your claim.


Contact us using the via the following:


020 8603 9407 (Mon-Fri 9am-5pm)